Cancellations and refunds

Draft for the new site. Updated from the current policies and awaiting approval from Bouquet Cyprus.

Changing or cancelling an order

You can change or cancel an order, for a full refund, within 1 hour of placing it, as long as the florist has not started preparing it. Once the florist has started, the order can’t be changed or cancelled. Call us on +357 9998 5253 or email Bouquetcyprus@gmail.com as soon as you can.

Flowers are perishable

Because flowers are made up to order and perish quickly, an order that has been prepared or delivered can’t be returned.

If something goes wrong

If your bouquet arrives damaged, or isn’t delivered, contact us straight away and we’ll look into it and put it right.

We don’t usually refund an order that couldn’t be delivered because the address or phone number was wrong, or the recipient wasn’t available, unless the mistake was ours.

How refunds are paid

Refunds go back to the card you paid with, through Stripe.